FAQ

Our FAQs provide clear guidance though every stage of the process with complete transparency.

Our Process

We keep the process simple and supportive from start to finish. Every step is handled with care to ensure your flowers are preserved beautifully and respectfully.

Order & Pay

Browse the items you love and go for it! Since we’re in high demand year-round, we recommend ordering well in advance of your event to make sure you don’t miss out.

Send Your Flowers

You’ll receive full instructions on how to safely package and post your flowers to our studio. Please use overnight or next day delivery within 1-2 days after your event.

Review Order

Once we receive your flowers, we’ll reach out to discuss your order, your ideas, and exactly what we can create with your special blooms. If you have a generous bouquet, this is also the perfect opportunity to include extra items for gifting or keepsakes, making your order even more memorable.

Preservation and Design

Polly gently prepares your flowers for drying, then designs and casts them in resin – turning each bloom into a lasting work of art.

Securely Packaged & Posted

Once complete, your keepsake is carefully packaged and sent with a care card and heartfelt thanks for allowing us to preserve something so meaningful.

Answers to Our Most Common Questions

How do I place an order?

Simply order and pay for the items you like online. We only accept a limited number of flower arrangements each week, so ordering early is essential to avoid missing out.

How do I send you, my flowers?

- We advise all our customers to send flowers promptly to us, ideally 1-2 days after the event for freshness.
- Once you have placed your order you will be emailed detailed instructions on how to pack and post your flowers to us, we will also send you a reminder email ahead of your event date.

Will all my flowers hold their shape and colour?

We will put your flowers in silica sand on the day of arrival and will select the best flowers from your bouquet ensuring we have enough to complete your order, as such we may not dry all of your flowers and are unable to return any that are unused. Any unused flowers will be disposed of on the same day.

Some flowers may change in colour through the drying process as the moisture is extracted from the petals this change is completely normal and part of the process of flower preservation.

Common changes include:
- Pink can turn a shade darker or lighter depending on the variety
- Reds can change to a deep shade of burgundy
- Orange flowers tend to fade dramatically
- Light pink can change to a soft shade of lilac
- White flowers can change to an off white/cream or a soft yellow shade they can also appear to have translucent spots once placed in resin.

Some flowers will show signs of bruising, which is only visible once placed in the resin this is out of a resin artists control and occurs at any point from the florist handling the flowers to them being handled on your wedding day to them being in transit.

If your flowers are too large for the selected casting shape, we’ll reach out to offer you an alternative option.

Do you work with artificial flowers?

Yes, absolutely! we can encase artificial flowers in resin.

Can I add personalisation to my order?

We offer personalisation, there is an additional charge of £20.00 for this service. Please discuss your requirements at the time of order.

Can I add to my order after I have sent you, my bouquet?

Yes! You can amend you order prior to you posting you flowers. We are unable to change your order if we have begun the resin process. If you would like to make changes prior to the this and add- on additional items please contact us as soon as possible. Please note this will depend on the number of flowers that have been dried and are available to use.

How will I be informed about the status of my order?

We will email you updates regarding the status of your order.

Do you accept last minute orders?

Last-minute orders are always welcome, particularly for memorial keepsakes. Reach out to us, and we’ll work with you to create something meaningful.

Free Standing letters?

Please note letter ” F” & “P” are not freestanding.

How long will my order take to complete?

Flowers can take 3-4 weeks to dry, and preservation is not a fast process. We aim to complete orders within 15-20 weeks from receipt of flowers, occasionally this turnaround time may be extended (for example in peak wedding season or in instances where there is a heat wave and the temperature is not suitable to work with resin). Trust the process, the wait will be worthwhile.

How do I care for my Keepsake?

To care for your items please keep them out of direct sunlight as this can make the colour of your item fade over time.

To clean your item please use warm soapy water and a clean cloth, dry and polish up with a clean dry microfibre cloth.

Can I add charms, photos and other sentimental items?

Yes, you can add charms, photos and other sentimental items as long as they can fit in the item you order please discuss this at the time of order.

Place Your Order Today

Our goal is to make your experience with us stress-free—and above all, truly enjoyable. Each keepsake is thoughtfully handcrafted and personalized to reflect your vision, capturing the beauty and emotion of your perfect day in a timeless treasure.

We are devoted to helping you cherish your most treasured memories for years to come, offering unique preservation services that celebrate love, life, and the moments that matter most.

Still have questions? Ask away...

We know how important your flowers and memories are, and we take the time to ensure every detail is handled with care.

Use the form below to get in touch about bookings, bespoke requests, or general enquiries – and we’ll respond as soon as possible.

FAQ